ACTIVE MANAGEMENT SOLUTIONS
HSRS recognizes enhanced profitability through a comprehensive approach that starts with evidence-based customized care. HSRS provides regulatory compliant PT/OT billing training to our partners, which also includes Correct Coding Initiatives (CCI edits) and continuous regulatory updates. Coupled with management and scheduling efficiencies, cost containment and purchasing discounts on equipment and supplies, our partners experience among the highest percentage of profitability among all outpatient rehab clinics throughout the nation. This enhanced profitability is recognized all within a regulatory compliant, high patient satisfaction environment which minimizes the patient’s out of pocket expense because of specific attention to each patient’s pre-approved benefits and treatment coverages. One-on-one care is emphasized with high quality clinical outcomes from a manual therapy, hands-on approach.
HSRS is known for its cultural and clinical excellence in the private practice sector. Our commitment to servant leadership, our team members, our patients, and our partners is unwavering. Quite simply, this gives HSRS a competitive advantage in recruiting the best qualified among the best experienced therapist in your community. There is another important factor, however, that gives Team HSRS success in recruiting the best of the best—you and your practice’s reputation for excellence! HSRS’s recruitment campaign incorporates your experience and recommendation to identify the best clinical team members in your region. Coupled with internal promotions of HSRS proven team members, local searches, and regional and national recruitment campaigns—HSRS will build your dream team of clinical excellence with a customer service emphasis.
Strategically placed satellite clinic locations allow health systems and hospitals to expand their therapy footprint while increasing therapy access to patients across their service area. These patients now have the opportunity to receive the highest level of care from your therapy team leading to increased patient outcomes, patient satisfaction, and program profitability. HSRS can assist your practice in identifying optimal locations for satellite clinic expansion, space selection and design, recruitment, purchase of equipment and supplies, and comprehensive management.
Functional clinical outcomes are a top priority for HSRS to ensure patients are receiving quality, comprehensive evidence-based care. HSRS partners with FOTO (Focus on Therapeutic Outcomes), which is the gold standard for therapy clinical outcomes and is utilized by the highest quality and best outpatient orthopedic practices across the nation. FOTO is an outcomes management solution that captures and benchmarks risk-adjusted performance and allows for comparisons of clinics and individual practitioners throughout our company, as well as national benchmark comparisons. FOTO also provides the opportunity for HSRS to focus on real-time information to improve treatment effectiveness and efficiency.
Our therapists are held to high-standards of evidence-based care with the goal of well-exceeding the national average in all outcome categories. Collecting specific patient data allows therapists to utilize outcomes as a patient engagement tool to align with patients and our physician partners on specific functional goals. With our focus on quality outcomes, patients tend to achieve their goals and outcomes faster, ultimately reducing treatment costs and enhancing quality of life for the patient. HSRS outcomes are also used to identify growth opportunities for clinicians. Continuous improvement performance efforts that are specific to the therapist and individual diagnosis/body part are monitored on a quarterly basis. The HSRS Leadership Team will meet with the therapist to find specific mentorship or CEU opportunities to allow them to expand their knowledge, skill sets, and confidence in order to best serve the patient. We have found that our outcomes provide objective evidence of quality patient care for our physicians and our payor sources.
An exceptional patient experience from the moment a patient receives a therapy referral all the way to discharge of treatment is the cornerstone of HSRS culture—Servant Leadership. Our therapists are intentional about incorporating patient feedback on the patient’s specific goals and objectives to create an individualized treatment experience, which yields relevant and meaningful results for the patient. Realizing the expense of ever-increasing co-pays and deductibles, our therapy team wants to add significant value to each and every visit so we can maximize clinical outcomes with the fewest visits (and costs) for each patient. The servant leadership culture and collaboration with physicians, provide a patient-centered atmosphere where patients receive unique physical/occupational therapy care experience they could not receive in any other practice setting. HSRS measures patient satisfaction through objective FOTO patient satisfaction measures. Patient satisfaction and quality data-driven outcomes go hand-in-hand. Our therapy team is trained extensively in customer service and a servant leadership approach that we exemplify in all of our clinics.
HSRS takes pride in assisting our partners and rehab departments in developing and implementing exceptional clinical programming which is customized to the individual treating physician. The HSRS Leadership Team aligns with physician staff and therapists to create physician-specific and diagnosis-specific protocols. Specialty interests of the physicians and therapists are also identified to create niche programs to better meet the needs of the patients, practice, and community. Each PRS partnership is unique, and our goal is to meet the unique needs of each patient.
HSRS works closely with the practice to serve and give back to the community on behalf of the health system and rehab department. Our goal is for our therapy departments to have a community presence throughout the year in a variety of ways making sure to represent the practice at all times in a servant leadership manner. We know our therapy team members are integral parts of their communities and know many of the patients on a personal level: they are involved in local churches, children attend schools, they go to local sporting events, etc., so there is no better way to give back than being actively involved. Common ways our therapy teams are involved in their communities include volunteering with local events (charity 5Ks, school events, etc.), hosting community races, educational lectures on therapy-related topics, school career days, community screenings/assessments, training/mentoring students, etc. The HSRS Leadership Team will work closely with your physician group to ensure community involvement, service projects, and community contributions in a manner that aligns with your practice culture and values.
HSRS believes all clinicians are lifelong learners, and our goal is to create a work environment of continued clinical excellence for clinicians to learn, undergo mentorship, and to develop their leadership and clinical skills in order to provide the most up-to-date comprehensive evidence-based care. Clinical excellence starts first and foremost with patient care rooted in clinical outcomes and patient satisfaction. Utilizing FOTO for clinical outcomes and patient satisfactions allows us to identify areas of individual clinical excellence and areas of opportunity. The HSRS Leadership Team provides mentorship to clinicians based on clinical skills and can recommend the highest-quality CEU courses. We encourage our clinicians to explore board-certification opportunities as well as clinical certifications and skill development. To foster development for clinicians, HSRS has partnered with MedBridge to provide subscriptions to a comprehensive online CEU and patient engagement platform. HSRS has implemented a company-wide MedBridge CEU Development Program.
HSRS also feels it is crucial to invest in the leaders of the company to develop operational and leadership skills to promote a positive work environment based on servant leadership. All clinic directors participate in a monthly leadership book club, quarterly group director calls, and an annual director retreat. Not only do we feel it is important to invest in current staff, HSRS believes we should invest in the future of our profession. We highly encourage clinics to be hosts for clinical rotations and students who would like to volunteer. The HSRS Leadership Team, with approval from the physician practice, will assist in the clinical rotation process between the school and clinic.